Returns & Exchanges
The Air Force Museum Store is committed to your satisfaction; if you are not completely happy with your purchase, you may return it within 30 days of receipt for a full refund or exchange. Items must be in their original, unused condition with all tags and packaging intact to qualify for a return.
Initiate Your Return
Contact our customer service team via email or phone with your order number to request a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely pack the items in their original packaging, ensuring the RMA number is clearly written on the outside of the box to prevent processing delays.
Ship the Package
Send your return to our designated warehouse address using a trackable shipping method of your choice; please note that return shipping costs are the responsibility of the customer.
Receive Your Refund
Once our team inspects the returned merchandise, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing